Pre- Order your ZERO Products now. Dispatches starts from 15th April.
We've partnered with leading logistics firms to ensure your product reaches you ASAP. Once your order has been dispatched, you will receive an email with your courier details.
FREE SHIPPING within India for orders above Rs 500.
For orders in India below Rs 500, there is Rs 50 delivery charge.
For orders outside India, there is no flat rate. Depending on your order value, size and weight of product, and delivery location, charges will be applicable. You will be notified at the time of purchase.
If there is any additional delivery charge, you will be notified at the time of purchase.
If you face any issues tracking a delivery, get in touch and we'll help you with your shipment status.
Returns & Refunds
Quality is our top priority. If the shoe doesn't fit right, the bag doesn't sit right, or you're just not happy with what you've purchased - get in touch with us. We've got a simple and flexible return policy in place for you.
You're eligible for a full refund if:
- We've shipped the wrong product
- There's a manufacturing defect
- The product was delivered in a damaged condition (and we're unable to send you a replacement)
Otherwise, we may offer you a credit note that you can redeem at our online store. Products bought as part of a set or pack cannot be returned individually.
SALE ITEMS/COD cannot be exchanged or refunded, unless the product was damaged from our side.
FOOTWEAR: If you've got the wrong size, we will replace it with the right size - but the return pickup is chargeable. To avoid this, please check our size chart before placing an order!
When asking for a refund please make sure the products you're returning are unused, unwashed and undamaged. We will accept them only if they're in the original purchase condition - including packaging, documentation, warranty cards, manuals, and accessories. A product that came to you with tags attached must be returned with tags intact.
To avail a refund or get a replacement, get in touch within 24 hours of receiving your product. You can call us at +91 85303 82533 or send an email at firstname.lastname@example.org with a photograph of the product you want to return.
We will get back to you with a return ID, and you then ship it back to us within 7 days. Please ensure you share the tracking ID of the return courier. Our team will inspect the returned product and authorise the refund based on its condition. If you're eligible, the amount will be credited to you in 7-10 working days. If not, you will receive a credit note.
If due to unavoidable reasons such as insufficient stock, pricing errors, or product discrepancies, we have to cancel your order, we will let you know. The amount will be refunded to your account/card.
An error could also be detected by our credit & fraud department, in which case we might need additional verification or information from you before accepting your order - don't worry, we'll get in touch with you.
We hope you don't need to cancel an order with us, but if you do, please write to us at email@example.com with your reasons, and we will let you know what we can do. Your cancellation request should reach us within 24 hours of the transaction.