The Ajrakh Convertible

One of our signature bestselling bags, the ABIS convertible now with an Ajrakh kilim. This bag is the perfect accessory for a woman or man on the go. Daytime backpack, office tote or a weekend sling - pick your mode and just adjust the straps as you like. Cool hmm :) comfortably fits a sleek 16 inch MacBook pro or a similar sized laptop. 

Material: Vegan Leather, Cotton Killim
Product Dimensions (cms): 34x40x6 (Width x Height x Depth)
Product Details: Convertible straps, zipper closure, Laptop compartment on the inside, 1 mobile pocket and zipper pocket on the inside and 1 handy pocket in front.
Care: Wipe with a dry or slightly damp cloth to maintain.

Jaipur is famous for its kilim weaving. A kilim is a type of rug that is handwoven by traditional artisans with the warp and weft woven together into a flatweave of beautiful tapestry patterns inspired by the Persian era.

Our care team is available to address any queries or concerns you may have. Drop us an email to care@abigindianstory.com and we will respond to you within 24 working hours.

SALE POLICY

Please note that all women’s apparel purchased on sale are not eligible for returns and exchanges.

Cash on Delivery (COD)

If you have chosen COD as your mode of payment, we will need to verify / confirm your order. Our team will contact you within 24-48 working hours via Whatsapp/call/email for this and we will process the order only after confirmation is received. Why do we need to do this? This is because COD orders end up being non delivered or returned to us.

Prepaid Orders Only.

REFUNDS and RETURNS

We are an artisanal brand and all our products are handmade by artisans at the very grassroots level. We make all the efforts to ensure quality standards are maintained and are unable to offer No Questions Asked Refunds or Returns. 

On the rare occasion that you may wish to return or exchange a product, the following policies apply:-

• Kindly note, as a company policy, we do not make cash refunds. We are happy to offer you a refund in the form of a store credit or a coupon code which can be redeemed on our online store within a period of 30 days.
• Please note that any additional charges, such as COD charges or shipping fees are not reimbursed.
• International orders are not eligible for returns or exchanges.

We take utmost care in everything that we do! Quality is our top priority. We are unable to offer 'no questions asked' refunds, being an artisanal handcrafted brand.

In the rare event that you receive a wrong product, a product with a manufacturing defect, or a damaged item, then, we will replace it free of charge. We will arrange the pick-up and dispatch the replacement upon receiving the products at our warehouse. 

EXCHANGES

We try our best to give you all the information about our products, sizing, materials when you make your purchase. However, in the rare case that you may need to exchange a product, please note:

If you need to exchange a size, please raise a request by an email to care@abigindianstory.com  We'll arrange the pick-up and dispatch the desired size replacement upon receiving the products at our warehouse.

For exchanges, the product must be unused and in its original packaging with the product tags intact. Please ensure to return the order along with any gift/freebie you might have received with the pair.

Free exchanges are only offered ONE time and only for apparel or footwear size exchange. **Please note that while the first exchange is free of cost, however in the case of multiple exchanges, the shipping costs will have to be borne by the customer.

**Products bought as part of a set, combo or duo cannot be returned/ exchanged individually.

** Products on sale cannot be returned or exchanged. In some cases, we may make an exception however the return logistics charges will be borne by the customer.

RAISE A RETURN OR EXCHANGE REQUEST 

If you need to raise a return or exchange request, please do so within 7 days of receiving your order. Please note:

• Product must be in its original condition, unused, and free from any damages.
• Product should be in the original packaging with tags intact.
• Items purchased on sale or at a discounted price are only eligible for exchange and not returns. 

CANCELLATION REQUEST 

If for some reason you need to cancel your order, please let us know within 24 hours and we will do it for you.Your payment amount would be refunded to your account / card within 3-4 working days. If your request reaches us beyond 24 hours, a transaction fee of 10% of the order value would be deducted from the refund amount. 

The company reserves the right to accept or reject any order cancellation request.

FREE GIFTS / PROMOTIONAL OFFERS

Any free gifts / vouchers may be sent separately or along with the product, depending on stock availability. The company reserves the right to change the freebies or offers depending on availability.

We’re here to help for any other questions or concerns at care@abigindianstory.com

**Please note that this is a hand dyed fabric and the colours may slightly bleed in the first few washes. We recommend hand wash in cold water without the use of harsh detergents. The photograph seen here is the closest representation of the actual product. The product you receive may have slight variations in colour and these variations are a part of the beauty and unpredictability of the handmade process and eventually make each product unique**